FAQS
Yellowtop Frequently Asked Questions
How do I book?
The easiest way to book is online via the website, but if you are experiencing difficulty please call us, we are happy to help; Our phones are answered Monday – Friday: 9 am to 5 pm and 9 am to 2 pm on Saturday / Sunday. (01430 860461 or 07771 611316)
How do I pay?
A deposit of 30% is required at the time of booking with the balance payable 6 weeks before arrival.
We will invoice you for this via email as it becomes due.
Bookings made within 6 weeks of arrival must be paid in full at the time of booking.
Payments can be made online via PayPal, either using a PayPal account or a credit/debit card using the link on your invoice.
Can I pay in installments?
Yes, you can pay your booking off in installments by sending direct payments via Paypal to our email address – yellowcentral@hotmail.co.uk. A full 30% deposit is required when booking and the remaining balance is to be fully paid 6 weeks before your arrival date. Please reference your booking reference number in the payment notes. Bookings made within 6 weeks of arrival need to be paid in full at the time the booking is made.
What other charges are there?
Towels are included – 1 x Bath Sheet and 1 x Hand Towel (per person)
Robes and slippers can be booked. 2 x Robes are £17 (hire only), and 2 x Slippers (to keep) £8.
There is also a list of optional extras to make your stay extra special, these will come up as available add ons when making a booking. Please note; all bedding (excluding travel cot bedding) is included with the package and there are no extra charges for gas or electricity!
What are the arrival and departure times?
The general arrival time is 4 pm (You may arrive at 2 pm for £30 extra).
The general departure time is 10 am (You may depart at 11:30 am for £28 extra).
Please note; We need 72 hours’ notice (before your holiday start date) if you wish to add these to your booking.
Can I stay for just one night?
The minimum stay is two nights throughout the year (excluding Easter, Christmas, and New Year). One-night stays are available if there is a natural break in our availability calendar or on a last-minute basis (subject to availability).
Are the lodges well equipped?
The lodges have all the kitchen utensils you will need. There is an oven with hobs, microwave, fridge/freezer, iron, and ironing board in each lodge. Some of our lodges also have a dishwasher.
All have a dining area, and widescreen TV and DVD player in the living area.
There will be some washing-up liquid, a few dishwasher tablets (where applicable), dishcloths, tea towels, bin bags, and a toilet roll in your lodge to get you started, but the lodges are self-catering so do bring your own consumables.
What should I bring with me?
We recommend bringing a pair of flip flops for getting in and out of the hot tub, alternatively, you can purchase slippers from us. If you are wanting to fish, please bring your own equipment as we don’t have any available to hire on site. We provide one hand towel and one bath sheet per guest staying. We advise bringing extra for use after the hot tub.
How far is the nearest pub/restaurant?
The local village of Holme Upon Spalding Moor is located 2 miles from the park. As the road to the village is not footpath-ed all the way, there is a country walk leading straight to the village on an old, disused railway line. This is accessed from the park. Walking takes around an hour. Here you will find Ye Olde Red Lion and The Blacksmiths. There is also: The Black Swan, Foggathorpe – 1 mile (also walkable via the bridleway)
The White Swan, Bubwith – 5 miles The Melbourne Arms, Melbourne – 6 miles The Boot and Shoe, Ellerton – 7 miles
Do all of the lodges have private hot tubs?
Yes. Each lodge has its own private outdoor hot tub.
Are the hot tubs covered?
No; they are open to the sky…lie back with a glass of wine and watch the stars!
Can we use the hot tub in the rain/snow?
Yes – the water in the tub is hot regardless of the weather.
Are children welcome?
Children of all ages are very welcome at Yellowtop. (Child age at Yellowtop includes anyone under the age of 18)
Can I bring my dog?
We can allow up to 2 dogs into lodges 3, 10, 11, 14, 18 or 20. We allow 1 dog in Harvest 5.
There is a £40 charge per dog per stay. Please be sure to keep your dog on a lead at all times when walking around the site.
Cancellation Policy
If you are unfortunate enough to have to cancel your booking: The initial deposit is non refundable at any point of cancellation.
More than 14 days till the arrival date, when full payment has been made, we will issue a refund minus the value of the initial deposit which is 30% of the booking total. Alternatively, money paid can be used as a credit against a holiday any time in the following 12 months or can be transferred by the customer to benefit someone else.
Between 14 days and 48hrs until the arrival date, no refund will be made however monies paid can be used as a credit against a holiday any time in the following 12 months or can be transferred by the customer to benefit someone else.
Less than 48 hours until the arrival date, no refund will be made and dates are non-transferable, however, the customer may transfer the booking to another party
We advise you to consider taking out insurance to cover the cost of cancellation.
Still Rabbit Frequently Asked Questions
How Do I Book?
The easiest way to book is online via the website, but if you are experiencing difficulty please call us, we are happy to help; Our phones are answered Mon – Fri 9am – 5pm Sat & Sun 9am – 2pm.
How do I pay?
A deposit of 30% is required at the time of booking with the balance payable 6 weeks before arrival.
We will invoice you for this via email as it becomes due.
Payments can be made online via Paypal, either using a Paypal account or a credit/debit card using the link on your invoice.
Bookings made within 6 weeks of arrival must be paid in full at the time of booking.
What other charges are there
No other charges! However, we do have optional extras to make your stay even more special. These can be seen on the add ons when making a booking.
What are the arrival & depature times
The general arrival time is 4pm (You may arrive at 2pm for £25)
The general departure time is 10am (You may depart at 11:30am for £25)
Are The Lodges Well Equipped?
The lodges have all the kitchen utensils you will need. There is an oven / hob, microwave and dishwasher, iron and ironing board in each lodge.
All have a dining area, and widescreen TV and DVD player in the living area, and TV in the bedroom. There will be washing up liquid, dishwasher tablets, dish cloth, tea towel, bin bags, and toilet rolls in your lodge to get you started. But the lodges are self catering so do bring your own consumables!
You can hire Bathrobes and Slippers to your booking – see additional extras on the booking form provided.
Towels, bath sheet and Hand towels are included in your stay.
Please bring your own Hot Tub towel.
Do All Of The Lodges Have Private Hot Tubs?
Yes. Each lodge has its own private outdoor hot tub, enclosed for privacy.
Are the hot tubs covered
No. They are open to the sky…lie back with a glass of wine and watch the stars!
Can we use the hot tub in the rain/snow
Yes – the water in the tub is hot regardless of the weather.
Are children welcome
Still Rabbit is an adult only site. We do not allow children or pets. Yellowtop (Our park next door) does allow children & pets.
Can I bring my dog/cat
We do not allow any pets at Still Rabbit.
What is the cancellation policy?
If you are unfortunate enough to have to cancel your booking:
The initial deposit is non refundable at any point of the cancellation.
More than 14 days till arrival date, when full payment has been made, we will issue a refund minus the value of the deposit which is 30% of the booking total. Alternatively monies paid can be used as a credit against a holiday any time in the following 12 months or can be transferred by the customer to benefit someone else.
Between 14 days and 48hrs until arrival date, no refund will be made however monies paid can be used as a credit against a holiday any time in the following 12 months or can be transferred by the customer to benefit someone else.
Less than 48 hours until arrival date, no refund will be made and dates are non transferable, however the customer may transfer the booking to another party.
We advise you to consider taking out insurance to cover the cost of cancellation.
Can I stay for one night
Our minimum stay is two nights throughout the year. One night breaks are offered subject to availability on a last minute basis. Please ring for availability.
Yellowrush Lodge Frequently Asked Questions
How do I book?
The easiest way to book is online via the website, but if you are experiencing difficulty please call us, we are happy to help.
Our phone lines are open:
Monday-Friday 9am-5pm
Saturday/Sunday 9am-2pm
How do I pay?
A deposit of 30% is required at the time of booking with the balance payable 6 weeks before arrival.
We will invoice you for this via email as it becomes due.
Payments can be made online via paypal, either using a paypal account or a credit/debit card using the link on your invoice.
We can take payment over the telephone during office hours. Please give us a call with any enquiries.
Bookings made within 6 weeks of arrival must be paid in full at the time of booking.
What other charges are there?
No other charges, although we do have optional extras to make your stay even more special..these can be seen on the add ons when making a booking.
What are the arrival and departure times?
The arrival time for Yellowrush Lodge is 4pm. Departure time is 10am.
Log Burner
A starter pack for the log burner can be purchased, if needed, when you make the booking. Extra coal and logs can also be purchased.
Can I stay for just one night?
Our minimum stay is 2 nights for Yellowrush Lodge, unfortunately we cannot offer this lodge for a 1 night stay.
Hen and Stag Parties
We do not allow hen or stag groups. Single sex groups should get in touch before booking.
Is the property well equipped?
The property has all kitchen utensils you will need. There is an oven / hob and microwave. Iron and ironing board. Dining room and TV and DVD player in the living area.There will be some washing up liquid, a few dishwasher tablets, dish cloth, tea towel, bin bag, and a toilet roll in your lodge to get you started, but the lodge is self catering so do bring your own consumables!
What should I bring with me?
You may consider flip flops for getting to and from the hot tub and an extra towel.
Does the lodge have a hot tub?
Yes.
Are children welcome?
Yes.
Can I bring my dog / cat?
Yes, 1 Dog is now allowed in the Yellowrushlodge.
Cancellation Policy
If you are unfortunate enough to have to cancel your booking and there is:
More than 14 days till arrival date, we will issue a refund minus the value of the deposit (30%). Alternatively monies paid can be used as a credit against a holiday any time in the following 12 months or can be transferred by the customer to benefit someone else.
Between 14 days and 48hrs until arrival date, no refund will be made however monies paid can be used as a credit against a holiday any time in the following 12 months or can be transferred by the customer to benefit someone else.
Less than 48 hours until arrival date, no refund will be made and dates are non transferable, however the customer may transfer the booking to another party.
We advise you to consider taking out insurance to cover the cost of cancellation.